Lodge a Return
We kindly request that you familiarise yourself with our returns policy to ensure your eligibility for a return before proceeding.
Please note that returns must be initiated by the original purchaser using the original email address used for the purchase. In the event that you are unable to locate your order number, kindly reach out to us at info@thelullabyclub.com.au, and our team will be glad to assist you.
Returns Policies
We want you to be happy with your Lullaby Club purchase. Please read more about how to submit a return.
This policy is for orders without discount codes or sale items. Here's what you need to know:
Returns and Refunds:
- We offer refunds to your original payment method or store credit for all unworn, unwashed with tags still attached full-priced items returned within 30 days from the date of shipping.
Store Credits:
- Credit notes have a 4-year expiry.
Original Shipping Costs:
- Shipping costs are non-refundable.
Return Shipping Costs:
- You are responsible for all return postage costs. We recommend using a traceable delivery service and keeping proof of postage.
Discount Codes:
- If you used a discount code, this policy does not apply to you. You will only be eligible for a store credit.
Gift Cards:
- Gift cards cannot be turned into cash refunds.
This is the policy for orders that applied discount codes or include sale items (excluding warehouse or sample sales).
Discounts include any codes entered at checkout including welcome discounts, rewards discounts and sitewide sales.
Here's what you need to know:
Returns:
- You can return your discounted or sale items within 30 days of your order being shipped. We'll give you an online gift voucher. Tags must be attached
Discount Codes:
- Discount codes don't have cash value. If you make a return, your online store credit will be the amount you paid at checkout minus the discount code value.
Original Shipping Costs:
- Shipping costs aren't refundable, and they're your responsibility.
Return Timeframe:
- You must request a return and send the merchandise back to our warehouse within 30 days from the delivery date.
Return Shipping Costs:
You have two options for return shipping:
- You can choose to have the return shipping cost deducted from your store credit.
- Alternatively, you can pay for the return at the post office.
At The Lullaby Club, we value transparency and want to clarify our policy regarding refunds on discounted orders. We don't offer refunds on discounted items due to the time-consuming and costly nature of processing returns. The associated expenses, including staff fees, repackaging fees, and returns platform fees, are not built into the product prices.
In our commitment to keeping our products affordable amid the rising cost of living, we strive to avoid unnecessary overheads. When you use a discount code, it affects the overall cost of the item, and we provide customers with the choice to apply these codes at their discretion. We want to emphasise that using discount codes is entirely optional, and if the possibility of a refund is crucial to you, you have the autonomy to forgo the discount.
Additionally, our return shipping fee is a fixed cost of $14.99, irrespective of the item's weight. Covering this cost would necessitate an increase in product prices, which contradicts our goal of maintaining affordability. We appreciate your understanding and continued support of our business.
We no longer offer exchanges due to system limitations. However, if you're looking to replace an item, you can effortlessly utilise your store credit for a repurchase.
Your store credit serves as a seamless solution for acquiring your preferred item from our collection.
Should you need any assistance or guidance on how to make the most of your store credit, our dedicated team is here to lend a hand. Feel free to reach out, and we'll gladly ensure your shopping experience is smooth and delightful.
Thank you for your understanding and continuous support.
We aim to process all returns on the same day we receive them. However, if you've tracked your return and see that it has reached us, we kindly request you to give us 1-3 business days to complete the processing.
If three days pass, and you haven't received an email notification from us, please don't hesitate to get in touch with our fantastic customer service team at info@thelullabyclub.com.au. We're here to assist you!
- The customer pays for the return shipping, it is non-refundable.
- When you start your return, you can choose to have the shipping label cost subtracted from your refund or store credit.
- If you choose 'Drop off' option, we will. provide the label and $14.99 will be deducted from your credit.
- If you choose 'Mail" option, you can choose a method to send your return back.
For your peace of mind, please use a traceable mail service to return items. If we don't receive the items you're returning, we can't process your return. Also, remember to get a proof of postage when you send back the items. If you have a faulty item, please check our faulty returns information.
Some items cannot be returned. Here's what you need to know:
- Items marked as faulty and sold at a discounted price, including warehouse and sample sales, can't be returned.
- Gift cards are also non-returnable.
Warehouse Final Sale Policy: No Returns, Exchanges, or Store Credits
If an item is labeled as "warehouse final sale," it's not eligible for returns. This applies to all items discounted by 70% or more. Unfortunately, we can't offer refunds, exchanges, or store credits for these items.
It's important to know that these items might have small imperfections, like pre-production samples, ex-photoshoot stock, discontinued stock lines, minor stains, small stitching issues, inconsistent fits, or slight fabric quirks.
By buying these items, you're agreeing to our no-return policy.