Shipping & Returns

Returns and exchanges must be submitted within 30 days of your order being shipped. Items must be unworn, unwashed, with original tags attached.

At checkout, Australian and US customers can add Checkout+ — optional returns protection that covers your return shipping if you change your mind.

• Australia: $3.90 AUD — your return shipping is fully covered (Australia only).
• United States: $10 USD — your return is covered if you decide to send it back.

Checkout+ is managed by our returns partner, PostCo — the fee is paid to them and isn't money The Lullaby Club keeps. Don't want it? Just choose “Continue without free returns” at checkout to opt out.

Please note: once your order has shipped, the Checkout+ fee is non-refundable, as it's already been paid to PostCo.

Full-price purchases (no codes, bundles or sale items): full refund within 14 days of shipping. After 14 days, store credit only.

Discounted, sale, bundle or code purchases: store credit or exchange (same item, different size) if in stock. If out of stock, store credit only.

Once your return arrives back with us, please allow 3–5 business days for our team to check it over and process your refund or store credit. Refunds go back to your original payment method — from there, your bank or Afterpay/Zip can take a few extra days to show it. We'll email you the moment it's done, so keep an eye on your inbox (and your junk folder, just in case).

Store credit is issued as a code (or gift card) to the email on your order. It never expires — it's yours to use whenever you're ready. It can be used across full-price and sale items, can't be redeemed for cash, and isn't transferable to another account.

Items marked Final Sale — including end-of-line, clearance and selected sale styles — can't be returned, exchanged or refunded, unless faulty. Please choose your size carefully and reach out if you'd like a hand with fit before you buy.

This doesn't affect your rights under the Australian Consumer Law. If an item is faulty, contact info@thelullabyclub.com.au and we'll make it right.

• Same item in a different size only — no swapping to a different product.
• If fewer than 3 units remain online, the exchange option is disabled to prevent overselling.
• Instant exchanges — we hold your return value and send your new order straight away; funds release once your return is received.
• Maximum 2 exchange requests per order.
• If you exchange then want to return again, only another exchange is available (no refund).
• Returns must be submitted within 30 days of shipping.

• Unworn, unwashed, with original tags, folded as delivered.
• Include your name and order number inside the parcel.
• Proof of purchase required (invoice or order confirmation).
• A $15 return fee is deducted from your refund if you use our shipping method.
• Items arriving with makeup, stains, animal hair or strong odours will be returned to sender.

Not eligible for return or exchange: gift cards, shipping protection or insurance, skincare or perfume, and jewellery (e.g. earrings).

For hygiene reasons, earrings and pierced jewellery, swimwear, and bodysuits or intimates, skincare can't be returned or exchanged for change of mind, unless they're faulty. Your rights under the Australian Consumer Law always apply.

If something's not right with your order — the wrong item arrived, or something's missing — that's on us, not you. Email info@thelullabyclub.com.au within 7 days of delivery with your order number and a quick photo, and we'll make it right straight away (no need to submit a standard return).

If an item is faulty or not as described, contact us and submit a faulty return via the Returns Portal. We'll cover return shipping and provide a remedy under ACL consumer guarantees (repair, replacement or refund).

We don't offer exchanges for international orders. All returns must be arranged and paid for by the customer through your local post office or courier. Returns are accepted for store credit or refund depending on how the item was purchased.

• Full-price items (no discounts or sale codes): may be eligible for a refund, minus applicable fees.
• Discounted, sale, bundle or code purchases: store credit only.

• Unworn, unwashed, with original tags — no animal hair of any kind.
• Include your full name and order number inside the package.
• Submit via our Returns Portal within 30 days of shipping.
• Include customs documentation and a commercial invoice where required.
• We can't provide return labels or cover return shipping for international returns.

For international orders: gift cards, shipping protection or insurance, skincare or perfume, and jewellery (e.g. earrings).

International returns are arranged and paid for by you through your local post or courier. Please use a tracked service — we can't be responsible for returns lost or damaged on their way back to us. We'll share the return address once your return is approved in the portal.

You're responsible for any customs duties, import taxes and clearance fees — not included at checkout, except for USA customers where duties are included. If you refuse to pay customs fees and the parcel is returned to us, you'll receive store credit only, minus the actual return shipping cost.

• Standard shipping: $9.95
• Express shipping: $14.99
• Free express on orders over $200

• Flat rate: $25 AUD
• Free shipping over $300 NZD

Calculated at checkout — carrier rates based on location and weight.

Once your order leaves us, it's in the carrier's hands and responsibility passes on dispatch. If tracking shows delivered but it hasn't turned up, please check with anyone at your address and your local depot first, then contact us within 7 days. If you added Shipping Protection at checkout we'll get it sorted; without it, we're limited in what we can do once the carrier marks it delivered — so we always recommend adding protection.

Shipping Protection (added at checkout) covers your order if it's lost, stolen, or damaged in transit. If something goes wrong, contact us within 7 days of the expected delivery date with your order number and photos (for damage). Once the claim is reviewed and approved, we'll resend your order or issue a store credit.

Only one discount can apply to an order. Codes can't be stacked, combined with automatic discounts, or used on top of any sale or promotion running at the time.

Affiliate codes earn their creator a commission, so they can't be combined with automatic discounts, sale pricing, community codes or other offers. Full-price Lullaby Club products only. One code per order.

One use per customer, valid that month only, full-price Lullaby Club products only. Can't be combined with other codes, automatic discounts or sale pricing, and don't apply to reduced, sale or final-sale items or gift cards.

For full-price Lullaby Club products only. One use per customer, and can't be combined with other codes, automatic discounts or sale pricing.

Items already on sale or discounted, final sale items, other brands we stock, gift cards, shipping, or the Gift With Purchase threshold (GWP is based on the final amount paid after discounts).

If any discount or code was used, the order is eligible for an exchange (Australia only) or store credit — not a refund. This applies to change of mind only and doesn't affect your rights if an item is faulty.

Our in-store change-of-mind policy mirrors online. Full-price items can be refunded, exchanged or returned for store credit. Discounted or sale items are exchange or store credit only. Items must be unworn, unwashed and tagged, within 30 days. Final sale can't be returned for change of mind.

Bring an online order in for exchange or store credit — as long as the item is stocked in store and isn't final sale (usual condition and 30-day rules apply). If it isn't stocked in store, use the online returns portal.

You can post it back, but submit the return through our online returns portal first so we can track it. The same condition and timeframe rules apply.

Other-brand stock is change-of-mind final — no returns, exchanges or store credit. Your rights under the Australian Consumer Law for faulty items always apply.

If something's faulty, bring it in with your proof of purchase and we'll sort a repair, replacement or refund as required by law.

• A gift is only included if your final paid total meets the threshold after all discounts.
• The threshold does not include shipping.
• GWP items aren't returnable or exchangeable.
• GWP stock is limited — offers can change or be removed at any time.

GWP offers aren't valid after the promo period and aren't applied retroactively. Orders can't be combined to meet the threshold — each order is evaluated separately.

If the GWP needs a size (e.g. a tee or smock), select it in your cart before checkout. If no size is selected, the gift is excluded.

Your free gift is yours to keep — but if you return enough of the qualifying order that your spend drops below the GWP threshold, we'll either ask for the (unused, unopened) gift back or deduct its value from your refund or credit. GWP items themselves can't be returned or exchanged.

Normal conditions: 1–3 business days. During sales or launches: allow up to 10 business days for dispatch.

Yes — reach out to customer service as soon as you can. Note: US customers can't make changes after ordering due to customs and duties being pre-paid.

We move fast, so reach out as soon as possible — if your order hasn't been packed yet we'll do our best to update or cancel it. Once it's dispatched we can't recall it, and US orders can't be changed after ordering (customs and duties are pre-paid).

No — we don't combine orders; our system can't handle it and it often causes mistakes.

• Select Local Pickup at checkout.
• We'll email you when your order is ready — don't arrive beforehand.
• Pickup: Unit 2, 13 Axis Court, Burpengary QLD 4505, Mon–Fri 7am–2pm.
• Allow 1–2 business days to prepare. Warehouse, not a shopfront — no browsing or instant returns.

Local pickup orders are held for 14 days from your ready-to-collect email. If we haven't heard from you after that, we'll pop your order back into stock and issue a store credit for the item total (shipping and handling excluded), so nothing goes to waste.

We don't offer retrospective discounts or price matching — if an item is reduced or a code drops after you've ordered, we're not able to refund the difference. Joining our community is the best way to hear about sales before they land.

Pre-order and coming-soon pieces are charged at checkout to secure your size, and dispatch on (or around) the launch date shown on the product page — this can shift slightly if production timelines move, and we'll always keep you posted. Changed your mind before it ships? Reach out and we'll refund your pre-order. If your order has both pre-order and in-stock items, the whole order may ship together once everything's ready (or ask us to split it).

Gift cards are valid for 3 years from purchase, aren't refundable or redeemable for cash, and can't be replaced if lost or stolen — so keep your code somewhere safe.

Contact us with your order number and photos. Once shipped, you'll get a tracking link. If you purchased shipping protection, we'll resend or credit once an investigation completes.