For our Australian customers:

To qualify for a refund, your return request must be submitted within 14 days from date of purchase. If a discount code was used at checkout, if the item was purchased on sale (including style bundles) or you accepted a free gift, you will only be eligible for store credit or an exchange.

Refunds are not available for previously exchanged orders. Only gift cards will be issued for these returns.

Missed the 14-day window? No worries! You can still submit a return request up to 30 days after fulfilment and receive a store credit (valid for 3 years) or an exchange.

A return label fee of $14.99 applies for returns. If you opt to exchange your order we’ll cover the shipping costs to send the exchanged item back to you.

Please note that customers are responsible for covering the cost of return postage and handling.

When sending your item back, kindly include a note with your name, email, and order number so we can easily process your return.

Our return address is:
Unit 2, 13 Axis Court
Burpengary QLD 4505

Important: We can only accept returns that have been processed through our online returns portal.

If your return is received with any animal hair, perfume, or stains, we reserve the right to decline the return. The item will be sent back to you, as our team cannot/will not lint roll each item covered in hair or dust. Additionally, if you have initiated an instant exchange, please be aware that you will be charged the full price for the new item.

For customers outside of Australia:

To qualify for a refund, you must submit your return request within 30 days from when your order was fulfilled. If your purchase included a discount code, was part of a promotion (such as sale items or style bundles), or you accepted a free gift, you will be eligible for store credit only.

Customers from other countries are responsible for organizing and covering the costs of their return shipping, as we do not provide return labels or cover shipping fees.

After we receive your return, allow 5 business days for us to process and finalise it.

The following items are not eligible for return unless they are defective:

• Items that have been worn items
• Products with stains or marks (such as makeup, deodorant, fake tan, or animal hair)
• Items without their original tags attached
• Products with any odours, including perfume or other scents
• Accessories, including drink bottles, jewellery, and hair accessories
• Items labeled as ‘final sale’ or 'warehouse sale'
• Products that are not in their original condition

If you choose an instant exchange via our portal and your returned item does not meet these criteria, we will need to charge your card for the replacement item.

If you’ve received an item that is faulty, please reach out to us via email so we can guide you through the process for resolution. Contact our customer care team at info@thelullabyclub.com.au for assistance.

Thank you for your interest in our pre-order items! We want to ensure a smooth and transparent process for all our customers. Here are the details of our pre-order policy:

1. Special Orders: Pre-order items are special orders that have been specifically requested and reserved for you. Once your pre-order is placed, it cannot be cancelled as we have ordered stock based on customer demand.
2. Shipping of Pre-Order Items: If you have purchased a pre-order item along with in-stock items, please note that your entire order will not ship until all items are available in our warehouse. This means that your order will be held until the pre-order item is ready to ship.
3. Delivery Times: We aim to deliver pre-ordered items within the specified timeframe provided at the time of purchase. Please keep in mind that delivery times may vary based on supplier availability.

If you have any questions regarding your pre-order or need further assistance, please don’t hesitate to reach out to our customer service team. Thank you for your understanding and support!