For our Australian customers:

To qualify for a refund, your return request must be submitted within 14 days from date of purchase. If a discount code was used at checkout, if the item was purchased on sale (including style bundles) or you accepted a free gift, you will only be eligible for store credit or an exchange.

Missed the 14-day window? No worries! You can still submit a return request up to 30 days after fulfilment and receive a store credit (valid for 3 years) or an exchange.

When sending your item back, kindly include a note with your name, email, and order number so we can easily process your return.

Our return address is:
Unit 2, 13 Axis Court
Burpengary QLD 4505

If your return is received with any animal hair, perfume, or stains, we reserve the right to decline the return. The item will be sent back to you, as our team cannot/will not lint roll each item covered in hair or dust. Additionally, if you have initiated an instant exchange, please be aware that you will be charged the full price for the new item.

If you used a promotional discount code or purchased items that were discounted as part of a sale or bundle, you are only eligible for a store credit rather than a refund.

Refunds are not available for previously exchanged orders. Only gift cards will be issued for these returns.

A return label fee of $14.99 applies for returns. If you opt to exchange your order we’ll cover the shipping costs to send the exchanged item back to you.

Please note that customers are responsible for covering the cost of return postage and handling.

At The Lullaby Club, we strive to offer the best experience when it comes to shopping and returning items. To ensure the smooth processing of refunds, we have implemented a $2.50 return handling fee for each item returned for a refund.

This fee helps cover the administrative costs associated with processing returns, inspecting, and restocking items to maintain the high standards of our inventory. Additionally, it allows us to keep providing quality service while managing operational expenses sustainably.

When Does the Return Handling Fee Apply?

• The $2.95 fee will only apply if you choose a refund to your original payment method instead of opting for an exchange or store credit.

• There is no fee for exchanges or store credit options.

Why We Have a Return Handling Fee

1. Restocking Costs: Items need to be carefully inspected, cleaned, and repackaged to ensure they are in perfect condition for resale. This process incurs costs that the handling fee helps offset.

2. Administrative Efforts: Refunds require additional processing and reconciliation compared to exchanges or store credits, leading to increased operational expenses.

3. Encouraging Sustainability: By promoting exchanges and store credit options, we encourage customers to find a product they love without incurring extra waste or costs.

Transparency in Returns

We aim to be completely transparent with our customers. The handling fee is automatically deducted from your refund and will appear on your refund confirmation email.

Thank you for understanding our policy, and we appreciate your continued support in helping us create a sustainable shopping experience. If you have any questions or concerns about this fee, please don’t hesitate to reach out to our customer support team at info@thelullabyclub.com.au.

Important: We can only accept returns that have been processed through our online returns portal.

If your return is received with any animal hair, perfume, or stains, we reserve the right to decline the return. The item will be sent back to you, as our team cannot/will not lint roll each item covered in hair or dust. Additionally, if you have initiated an instant exchange, please be aware that you will be charged the full price for the new item.

If you used a discount and don’t want a store credit, you can list your item on our Pre-Loved Club powered by Treet to resell it. This is a great way to find a new home for your item!

Instant exchanges allow customers to quickly swap an item for another size, colour, or style without waiting for the original return to be processed. Here’s how it works:

1. Process Your Return: Initiate your return through our returns portal and select the “Instant Exchange” option.

2. Immediate Dispatch: The new item is shipped to you immediately to minimize waiting time.

3. Payment Hold: The system will charge your card for the new item in full at the time of the exchange request.

4. Return the Original Item: Once you receive the return label, send back the original item to our warehouse.

5. Refund of Hold Amount: When we receive and inspect the returned item, the full amount of the second charge is refunded, provided the item is in resellable condition (free of stains, animal hair, perfume, or damage).

The following items are not eligible for return unless they are defective:

• Items that have been worn items
• Products with stains or marks (such as makeup, deodorant, fake tan, or animal hair)
• Items without their original tags attached
• Products with any odours, including perfume or other scents
• Accessories, including drink bottles, jewellery, and hair accessories
• Items labeled as ‘final sale’ or 'warehouse sale'
• Products that are not in their original condition

After we receive your return, allow 5 business days for us to process and finalise it.