FREE DOMESTIC SHIPPING ON ORDERS OVER $250*

Shipping & FAQ's

At The Lullaby Club, we strive to make your shopping experience seamless and enjoyable. Below you’ll find important details about our shipping policies.

Shipping Locations

We ship from Brisbane, Australia to a variety of locations, including:

Australia

USA

New Zealand

• Selected Asian countries

• Selected European countries

Shipping Methods

Domestic Shipping: We use Australia Post for both standard and express shipping options.

International Shipping: We utilize Australia Post and DHL for overseas deliveries.

Processing Time

Standard Processing: Orders are typically processed and shipped within 1-3 business days.

Sale Periods: During high-volume periods such as sales or product launches, processing times may extend up to 14 days.

Shipping Costs

Domestic Rates:

• Standard Shipping: $9.95

• Express Shipping: $14.95

• Free shipping on orders over $250

International Rates: Shipping costs are calculated based on weight and location.

Delivery Timeframes

Delivery times vary depending on the destination. For specific estimates, please refer to the Australia Post website.

Order Tracking

Once your order has been shipped, we will provide you with tracking information so you can monitor your delivery.

Lost or Damaged Items

To safeguard your purchase, we offer an optional insurance at checkout for $3.99. This coverage protects against loss or damage during transit. If your order is lost or damaged, please reach out to us for assistance.

Customer Support

For any shipping-related inquiries, please contact us at:

Email: info@thelullabyclub.com.au

Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy.

Order Questions

Didn't find your answer?

Feel free to email us at info@thelullabyclub.com.au. We'll respond within 24 hours. Please keep in mind that we don't respond on weekends or public holidays.